Orders & Shipping
How long does delivery take?
We typically dispatch orders within 1–2 business days. Delivery within New Zealand usually takes 7–14 business days depending on your location.
Do you ship internationally?
Yes, we ship to select international destinations. Shipping rates and delivery times vary by country. These are calculated at checkout.
How do I track my order?
Once your order is dispatched, you'll receive a tracking number via email. You can use this to track your parcel through our courier's website.
Products & Compatibility
Will this product fit my vehicle?
Most of our products are universal fit or come with adjustable mounts. Product listings include compatibility notes — if you're unsure, feel free to contact us before purchasing.
Do your dash cams come with installation instructions?
Yes, all dash cams include a quick-start guide. We also have installation resources available on our website to help you get set up.
What warranty do your products carry?
All TorqueTech products come with a minimum 12-month warranty against manufacturing defects. Some products carry extended warranties — check the individual product listing for details.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of purchase for items in original, unused condition. Please contact us to initiate a return.
What if my item arrives damaged or faulty?
If your item arrives damaged or stops working within the warranty period, contact us immediately and we'll arrange a replacement or refund.
Payments
What payment methods do you accept?
We accept all major credit and debit cards, as well as Shop Pay, Apple Pay, and Google Pay.
Still have questions?
Can't find what you're looking for? Contact us and we'll be happy to help.